40% less time per customer enquiry
A RAG-powered service assistant answers standard enquiries automatically and routes complex cases to the right person.
Regional logistics SME · Logistics
→ WorkNeSt Assistants
Answer customer and internal questions around the clock — without overloading your team.
NeSt Assistants are AI assistants for customer service and sales that Neural Step builds for small and mid-sized companies. They answer from your own data, such as product catalogue, FAQ and shipment status, around the clock and in several languages, and hand sensitive cases to your team. At a logistics provider, handling time per enquiry fell by around 40 percent.
An AI assistant that takes the repetitive questions off your team’s plate — from customers and from your own staff alike. It answers from your knowledge, remembers the conversation, and hands the tricky cases cleanly to a human.
How it works. Built on retrieval-augmented generation (RAG) over your own documents — answers come from your knowledge, not the open internet. With memory, basic reasoning and a clean human hand-off; voice as an emerging option. Connected to your systems, run close to home.
What you get. GDPR- and AI-Act-compliant by design · integrated with the tools you already use · start small, prove ROI · often eligible for public funding.
- GDPR- & AI-Act-compliant
- Integrated with your tools
- Start small, prove ROI
- Often eligible for funding